************* dstv agent

On 03/10/20 a dstv installation agent come to my residence to install a new explora decoder for me which I purchased directly from him. After calling dstv call centre and getting the decoder activated, he left my house without giving me the remote that goes with it. When I called to enquire of the remote, he told me that he sold it to another person and will bring me one later. Up until now he has not brought the remote which comes standard with a new explora. I am confused as to how MultiChoice can certify such people as their agent. How do I now get my remote? What type of avenue do I take to ensure this agent gives me my remote?