KB
Khetha B
1 reviews | Active since Nov 2017
30 Oct 2020, 17:22
Untrained stuff.....
Yesterday i called Multichoice regarding a downgrade from compact plus to compact and spoke to Vukani Myeza who informed me that i needed to wait 24hrs since my service is suspended to do a downgrade, i can only make payment today (30.10.2020). so today i spoke to Andrea Govender who informed me that i need to make payment before doing the downgrade, which is which does multichoice even train their stuff regarding product knowledge as im being told 2different stories. i did not sign a contract with DSTV, its on a month to month basis, why do i need to make a payment before downgrading while the reason for downgrade is affordability at da current moment.... this really doesnt make any sense no wonder you will loose alot of clients to netflix.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Oct 2020, 18:15Hi Khetha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2020, 18:15
Official
Hi Khetha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Oct 2020, 20:38 Hi Khetha,
I refer to our telephonic conversation.
Kindly be advised that your package has been downgraded to DStv Compact.
Kindly make a payment of R530.31 to bring your account to date.
Kind regards,
DStv: Hello Peter Team
I refer to our telephonic conversation.
Kindly be advised that your package has been downgraded to DStv Compact.
Kindly make a payment of R530.31 to bring your account to date.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2020, 20:38
Official
Hi Khetha,
I refer to our telephonic conversation.
Kindly be advised that your package has been downgraded to DStv Compact.
Kindly make a payment of R530.31 to bring your account to date.
Kind regards,
DStv: Hello Peter Team
I refer to our telephonic conversation.
Kindly be advised that your package has been downgraded to DStv Compact.
Kindly make a payment of R530.31 to bring your account to date.
Kind regards,
DStv: Hello Peter Team
Best regards,