Untrained rude and *********** call centre staff member

I got a mail with 2020 pricing and 12 and 24month contract options. I called the call center to ask what the packages would be with the access fee as it was not indicated on the mail. I spoke to Sebenzile who i had to take some time to explain that i was not looking for the option for new exploras and installation. After holding she said they only have compact and premium options for 12 and 24month contracts. I asked her if thats the case who am i supposed to call to activate the options i was offered for compact plus since she was insisting that they dont have such options. She asked me to hold while she checks but uttered ' ngaze nga velelwa' which basically means i'm being tried/tested before putting me on hold. She came back with the 12 month price for my package but i had to ask her what she meant by her utterance. She hung up. I wasted my airtime and did not receive the assistance i needed. She was *********** and rude.