Untrained personnel - Reference No ***-I23

Good day, <br> <br> I called Multichoice tthis morning to have my service disconnected. I spoke to Lilian who told me that it cannot be done, only at the end of a billing cycle. It informed her that I pay my DSTV yearly in advance, which I am sure she is able to see on the computer screen in front of her. I informed her that the manager at the Bloemfontein DSTV Centre in Bloemfontein told me that I can put my DSTV on and off for a 60 day limit per year. I also told her that I will be reporting the matter to Hellopeter. Then she changed her story and told me to hang on while she asks her supervisor to switch it off. This call took 14 minutes 29 seconds - which is totally unacceptable. My Reference No is ***-I23. <br> <br> Kind regards<br> <br> Mrs Georgia Oliver<br>