until they owe u

<p>last month my famaly switched ofer too the new dstv explora sistem . this also meant changing to new acount to acomidate new sistem . when paymint was made too dstv at end of month a exta amount of R800,00 was wrongly paid on old acount ,wile new acount was also paid in full . when i contacted dstv about this we were told that the amount would be refunded within 3 days . after 5 days when no paymint was reseved we contacted them again . this time we were told amount would be refunded within next 10 work days . after 15 work days still no refund had been reseved . once again we contacted dstv and this time were told that the amount would be deducted from next paymint , however full paymint was again deduducted and the R800,00 rand still seems to be lost to dstv</p> <p>i find it intresting that when money is owed to dstv by a subscriber the service is sumurly disconected , but when money is owed by dstv to a subscriber there seems to be no end to the exuses and delays </p>