jF
juanita F
1 reviews | Active since Aug 2011
24 Feb 2015, 22:32
unsubscribed
About 2 weeks ago I reconnected my Dstv and activated the top package ... I made payment via my cellphone banking ... And about 2 days latr I was disconnected ... After batteling getting an agent at customer centre , I was reconnected by a lady that had an attitude and said I must send them an email of proof of payment ... I said that my cell no is my ref no which was confirmed by my bank ... About 2 days again I am disconnected again stating that I owe them money ... A lady Siyabongile. Dlamini said I must take a photo of payment and email it to her personal email ... Latr that evening my Dstv was reconnected ... Just to find tonIght that I am UNSUBSCRIBED AGAIN ... This is really pathetic !! I sent how many emails for a consultant to phone me , but to no avail !! I want to put my Dstv on hold after this month but the call centre doesn't give me the option of speaking to a consultant. It immediatelly says that I have been unsubscribed ... Now how must I go about talking to anybody if there is no option !! I would appreciate it if someone can sort out this mess ... This is the most bad service I had in a long time ... I would not recommend anybody to get Dstv ... They need to step.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2015, 12:06Hello bullet,
We have tried to contact you with our any successes
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We have tried to contact you with our any successes
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Feb 2015, 12:06
Official
Hello bullet,
We have tried to contact you with our any successes
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We have tried to contact you with our any successes
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,