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Ntha N

1 reviews | Active since Jul 2022

19 Dec 2023, 22:22

Unsolicited Disney + subscription

DSTV has been adding a subscription to my package for Disney + for R139. It happened on 1 Sept, I called them they cancelled it. I have never activated this product nor am I interested in it. This month again, Dec, I checked the app to look at my statement, and discovered that they have once again activated this without my consent. This is purely unsolicited. When I called them today 19 Dec I am told that it was activated on the DSTV App. This is not true because there isnt even an option on the App to activate Disney + that I could have pressed in error, this is a lie. I did not activate this on the app, they have added it without my consent because they are trying to make money *******ly. This is unsolicited and this ******** practise must be reported. DSTV must be exposed for *******ly activating subscriptions without customers consent. This is *********. They immediately cancel it when you complain and luckily I am a cash paying customer. How many debit order customers are paying for this without even knowing. Shame on you DSTV. If this was activated on the App as they claim, then they must show me my login history so I can see how many times I have watched it.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2023, 22:32
Official
Hi Nthabiseng, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,