1 reviews | Active since Sept 2016

16 Sept 2016, 16:29

Unsolicited calls

<p>Just a note to say I don't appreciate the unsolicited calls I get from DSTV. I get a call from an unknown cellphone number and on answering hear the message (or words to the effect) that to hold on as this call can impact on my credit record. Of course I am concerned that there is a problem somewhere (the message does not state its a DSTV call) and I hold on only to reach an operator who is trying to put me on a debit order for THIER convenience. My account is and has never been in arrears and I have on numerous occasions declined changing to a debit order. Implying that not taking the call could impair my credit rating is misleading and most likely ******* as the call has nothing to do with my credit rating at all.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Sept 2016, 07:18
Official

Dear Mr Andre Swan

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Sept 2016, 13:07
Official

Dear Andre Swan

Apologies for the delayed response.

We have referred your enquiry to the relevant department, to remove your information from their debit order marketing list.

Regards

Elna

Best regards,