UNSKILLED DSTV AGENTS

dstv has very *********** and employees who don not value their clients. I had a dstv price lock and decided to cancel in september due to multiple accounts affecting my itc that appeard as dstv multiple accounts.I then cancelled and advised the agent to downgrade my services to dstv easy view for the next debit oder.I have been paying my account on debit for 2yrs now.and the 24th the new premium was effective and the debit Oder for pvr and easyview was taken.I then went on whatsapp and upgraded to Family the same day I noticed the premium went up and to my understanding the premium was gonna go off on the 25/10/2022.but to my surprise on the 09/10 I woke up and my subscription was suspended and the dstv app advised that the amount of 400+ is due I then went on the Chat bot and spoke to someone who advised that the payment for Sep was not allocated, I should send the pop I did exactly that and the services were activated. I had aded Showmax and Disney+ to my premium for the ende of the month. This morning again I wake up to rejected due payments and the dstv was again blocked for viewing spoke to more than 5 agents who were telling me I owe and the amount is due today I requested to speak to a supervisor or the manager as I need proof on how this went up to 500+ they couldn't give proof I asked for the statement and the ticket number the agent on the chat bot Tumi ended the chat on me.I am very irate because I don't know how my payment date changed she asked me if I requested change on my debit order date I said no.Dstv has become a money making scheme if its not rewards that are disappearing its unexplainable charges. where should one get the money to pay mid-month? I want this amount to be written off because I am not going to pay it I am cancelling this decoder. The tickets were all closed but the query was not resolved. I need all call recording and the relevant statements, and I am escalating this.