Unskilled and rude agents

The worst customer experience... I've since been waiting for a decoder since August.. At point of sale I reiterated and emphasized that I reside in North West and not Northern Cape... I even had to use phonetics (which I was surprised they are not taught) for emphasis but they still delivered my decoder to the wrong address in Northern Cape... I called to rectify their error and literally had to call in every 3rd day or weekly to follow up and all what the *********** and very rude and unskilled agents tell me is of an escalation which obviously do not get followed up on. Agents do not mind hanging up on clients or put callers on hold until the line disconnects.. It's been months and I still have not received my decoder.. To add salt to the wound, I gave them ample time to rectify and deliver to the correct address and when I called to follow up I'm told that my application is expired, I need to reapply. Fine, I did reapply and got promised that I will receive my decoder within 48 hours... Today(6th Nov) I call to follow up and the agent put me on hold for 10 minutes and then he hung up on me.. Lack of accountability and empathy...