************ service

<p>On Friday 11/11/2016 I exchanged my Explora as it were defective on advise from the call centre, and according to them the nearest agent to go to was in three rivers, vereeniging about 36km's from me.</p> <p>I found one in vaalpark about 18km's from me what where apparently not listed on their database.</p> <p>Once I reinstalled the explorer I found certain channels not present, neither catch-up or box office.</p> <p>After numerious calls to the call centre I was informed that catch up will only be available with in 48 hours.</p> <p>Sunday 13/11/2016 evening I once again called the call centre and was told to wait another 2 hours.</p> <p>Now on Monday 14/11/2016 still no catch up.</p> <p>The following concerns to be noted:</p> <p>Everytime when we have to go to a agent of multichoice or a call is made to the call centre it cost money above our monthly fee.</p> <p>Staff at the call centre can only response "we are sorry or we apologise", that does not help at all.</p> <p>If the debit order is not ready or you donot pay on time you are being cut off and have to pay a reconection fee. </p> <p>What about when we have paid in full and do not get the service paided for?. ( Thre is no rebate, just we apologise).</p> <p>A week ago I also lodged a complaint without any response from multichoice.</p> <p>It is more important to have 30 year party's what we as loyal subscribers made possible than to look after us.</p> <p>Further they advertise that you get all these services when you purchace a explora, but not informing you regarding all the red tape and non services.</p> <p>Minister Burger.</p>