sN
simon N

1 reviews | Active since Aug 2013

21 Apr 2021, 10:36

************ installer

I would like to report a dstv installer for bringing your brand-name into disrepute, in my view such a business should not represent you.

The said installer is situated at north dale shopping center in ninapark , pretoria North .

His name is sifiso , after a new dish installation he took my old premium view decoder which is still insured with you, promising to replace it the next day with an explorer , after visiting his store and then waiting for a month I called him.

He now alledges that he was hijacked and my decoder was ****** at the same time and that I should submit an affidavit about this?

I told him that the decoder was not ****** from my possession and that he is the one who has to submit an affidavit and return or replace the decoder .to which he indicated that I am not listening to him and that he will have to find out from DStv what to do , he is evasive about when he will give me feedback.

I would like this matter to be investigated.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Apr 2021, 10:51
Official
Hi Simon, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

sN
simon N's update21 Apr 2021, 11:11
Reviewer Update
Thank you
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Apr 2021, 18:22
Official
Hi Simon, 

We tried to call you to no avail. 

On behalf of MultiChoice, we want to extend our sincerest apologies for the negative experience that you had with our Installer.

We have sent a private email to ***. 

Please reply with a suitable to contact you. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

sN
simon N's update07 May 2021, 14:48
Reviewer Update
I am still waiting for a resolution to this problem and still waiting for you to contact me, in the meantime an installer is getting away with having ****** my decoder while I must just continue to pay insurance for it month by month , I received no call or missed call from you can you provide details of your alledged call?