************ Charges due to non cancellation by DSTV

On 17 January 2022 I called in and spoke to Refilwe. I requested a cancellation of both the subscription and insurance. Refilwe confirmed that the disconnection was scheduled for 28 January 2022. I then contacted the insurer and cancelled directly with them. They too sent confirmation of the cancellation via email.

Today I received an SMS confirming that I am now liable to pay 2 month's premiums. When calling the contact number *** the lady who assisted said that the cancellation had not been processed. I was then transferred to the cancellations department, I am currently still on hold, nearly 40 minutes later.

My customer number is

I want the debit order to be cancelled along with the subscription as the fault was on the side of DSTV.