1 reviews | Active since Aug 2012
************ business practices!
************ business practices! - Impossible to unsubscribe. I signed up for my mother's subscription years ago. She passed away several weeks ago and I have been trying to cancel/end the subscription since. * Firstly, it is impossible to get through to a call center agent. I spent 28 minutes on my cellphone, finally, someone picked up, and then just cut me off! * Their online Self-Service won't allow you to unsubscribe, only to subscribe. * Their Online Messenger won't allow you to unsubscribe, or cancel. I request a callback, insert all my details, it tells me someone will call, then no-one ever does. * Their Whatsapp system allows upgrades and even downgrades. But won't allow you to end/cancel a subscription or unsubscribe. * Their App also won't allow you to end/ cancel your subscription or unsubscribe. Simple - they don't let you unsubscribe!! This is no mistake it is the way they have designed their business! Disgusting and ************! Couple this with the current nationwide lock-down and it is now impossible for their clients to leave! This should be *******, and probably is! Imagine for a moment how much money they are *****ing from people while their customer retention is 100% by blocking all unsubscribe options! Just take a quick look at all the many same complaints just from today! What a MASSIVE ****!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
* An automatic email is sent to HelloPeter in response to each customer problem or complaint. This way DStv gets a good rating on HelloPeter and still doesn't have to assist their customers. It looks like they respond but it's just an automatic email. They planned and executed this whole process! Disgusting *********. No one even sees or reads them. Below is the automatic reply: (Of course, no feedback or communication was received as they promise.)
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
* An automatic email is sent to HelloPeter in response to each customer problem or complaint. This way DStv gets a good rating on HelloPeter and still doesn't have to assist their customers. It looks like they respond but it's just an automatic email. They planned and executed this whole process! Disgusting *********. No one even sees or reads them. Below is the automatic reply: (Of course, no feedback or communication was received as they promise.)
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team