************ business practices

I have tried to be patient with Multichoice regardless of their own mess that they have created. To have your consultant activate my account even though I declined your Price Lock offer and then proceed to drop off the decoder and leave it with my helper, then proceed to debit my account is truly ************. I have contacted your team on numerous occasions telling you to pick up this device and in all instances get the same response.. 'it will be escalated' almost 4 weeks later, its still escalated?? Even your Social Media team is giving the same excuses! I want my money back! And go through your recordings to here me say I will not take the offer and your consultant confirming that the application will be canceled. I will sue.