Unsatisfied with the dstv call centre agents and the relactenance offering a payment arrangement

My dstv service has been connected because appearently they have not receive any funds for Nov and Dec.

I have numeruos times told dstv i had no idea that they have not receive funds for the aforementioned months. For some reason - i have spoken to 8 agents and everyone is telling me a different story and no one is actually taking time to listen and provide a solution.

I have paid a R1000 yesterday and all i ask is assistance/time to pay off the outstanding money....i only need 2 or 3 months to pay off the debt.

Please reconsider my request for the payment arrrangement.

And i know there was a previous arrangement but i plea you to reconsider my request