Unsatisfied with previous response re. DSTV E48-32 error msg

<p>I wrote a complaint via Hello Peter on the 2nd Nov 2016 re this same exact problem (E48-32). I am not satisifed with the convenient repsonse I got stating that I need to take my decorder to the nearest branch. Please attempt to send the signal to my smartcard to restore the picture. Nobody even followed up to phone me to find out whether I came right. Poor service. There is nothing wrong with my decoder. I just bought it and I was just told that it is in perfect condition. DSTV HAS to be able to sort out this issue. How can I be paying over R800 and not be able to watch some channels????? </p>