Unsatisfied with Multichoice (DSTV)

In the morning i called DSTV customer service line for assistance with regards to my account being disconnected though i made payment, i first spoke to Sandile Mbonani the time was 10:14am the call lasted for 17min 58 sec, Sandile Mbonani was unhelpful and uninterested to my situation, he didn't care about anything, i said to him my account is being disconnected though i made payment on the 2nd Dec instead of the 1st of Dec and said i should send them the proof of payment to them i told him i can't do that right now because i won't have time to go to the bank as i need to be somewhere else (work) and i said he should be able to track my payment with my account reference number he said he can't, without the proof of payment my account will remain disconnected, i then said to him i always pay via DSTV EFT that has my reference number how come this time they cannot see funds on my account, he kept on saying without POP there's nothing he can do, i said to him why this time you guys can't find funds in my account when I've been paying like this and what should i do now because i can't go to the banks at the moment he said your account will be closed as it is now, i told him to cancel my subscription then he said ok that he can do i just need to hold for him for a minute while he put me through to the cancellation department, before putting me on hold i asked him so that doesn't bother him that i'm cancelling he said it's ok because you wanted to do that and i asked to be transferred to his Manager he said please hold while i do that and i asked for his name and surname, he arrogantly provided me with his name saying Sabelo, M.B.O.N.A.N.I asking me if he should spell Mbonani i told him i can spell thank you no need he continued to spell his name. Sabelo has 0 customer service, his not friendly and is unhelpful and arrogant.