Unsatisfied with DSTV installation process

I bought the Explora decoder with installation; however, I am having challenges with DSTV to install the decoder at home. I have used the list of accredited installers from the website however the contact details of all nearby installers are outdated, I can't get hold of any installer. I contacted the DSTV team via chat and they gave me a link to a different list. On that list the closest installer is 192KM away from me and DSTV only cover 25KM. I tried to contact the installer, again the contact details are outdated. The landline of the installer is not reachable.

I seriously regret the option of buying the decoder with installation, it was not a good option. I have bought an explora before and had people install it for me, the process was very seamless.