Unsatisfied with Dstv downgrade

Dstv has really disappointed me this time. I have using their WhatsApp platform to downgrade to Dstv family just around the 5th of February and 10th March both downgrade requests were confirmed successfully processed in March I was still on Dstv compact and paid full amount now when I check the balance for 1st April it went up obviously due to price increase and am still on Dstv Compact again without my consent of which I processed payment on my Capitec App. 1. When is my service going to be downgraded and 2. For the last 2 months I must say I was serviced negatively and it’s affecting my pocket because once it’s disconnected I end up paying extra. Who’s managing your WhatsApp platform and making sure it works properly as it’s supposed to like in the past. Your WhatsApp line is no longer effective, efficient and user friendly. I can’t explain about having to call your customer care it’s pointless at times. Even on Dstv now I am not trusting if it’s efficient as well.