unsatisfied with customer service

I just got a call from the DSTV for my account that i owe the arrears , the lady i have asked her to send me the outstanding amount and statement of my account and she refused even requesting she send to me via email that i have confirmed with her and this really ****ed me off what she said i must download an app to retrieve my statement and i told her that i do not have smart phone she told me to go to the branch I'm very disappointed with the kind of service we receive from consultants especial when our accounts are in arrears , they should be taught how to communicate with the clients professional and apply a TCF principle at all time .