TM
Tshiamo M

1 reviews | Active since Jul 2012

07 Apr 2020, 12:48

Unsatisfied highly overcharged customer

I have a serious problem with your account billing. Everymonth since last year October 2019 I've been paying R1700 something or more due to my default on the price lock and that's why I made arrangements. So today I made a payment of R1770 and when I check my balance it says I still owe R900 and something. This is a *******. Day light *******. I cannot pay so much for a dstv with poor service. Kindly check this account.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2020, 13:05
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2020, 14:58
Official
Hi Tshiamo M,

Kindly be advised that the account had an outstanding balance of  R 4711.02 and a payment arrangement was done of R 785.17 with you monthly subscription.

The payment arrangement has ended and your next payment will be R 967.07.
 
 Kind regards 
DStv: Hello Peter Team 

Best regards,