Unsatisfied DSTV customer

Hello Peter, kindly assist. My DSTV account is up-to-date but they keep on disconnecting my account from the 7th of August 2023 and when I call them they will connect but after 2 to 3 day it will be disconnected again this happened 7. 10. 14 and today the 17. They claim that the payment made on the 1 July was reversed on the 13 but it was never reversed in my account, so where was it reversed to. On the last three occasions I had to talk to at least 3 a day agents before I could get help, at some point I was holding for 1hour 39 seconds since the agent ask me to hold untill the call cut itself.if they connect me it shows it was just a temporary because after 2 days it will be disconnected.on the 14 I spoke to a team lead Zandile at last n she promised to have a look and she will get back to me before end of the day n she didn't. Even this morning it was disconnected n I called them again. I'm still disconnected as I'm waiting for them or their finances to look into my account n it can take about 24 hours. Even today The 18 Aug 23 still disconnected and still waiting for Lisa to call back as promised. And you know I told her yesterday that I'm sure this will continue untill Monday because it's already werkend.one more thing how much did I spend on calls only. Please help.