Unsatisfied customer, frustrated user and tired of paying !

You guys dont get it??? everything you advise us to do, WE DID ! We made use of the most expensive, most well know and ACCREDITED installer in our area to come out, install, review the issues, we took it in to a Dstv accredited, certified, whatever u name it - store, to have the decoder tested... 3 times and yet we still had to take it the MULTICHOICE office to have the decoder replaced as the hard drive was faulty. Incompetence is really not something your customers should suffer under and pardon me for being so upfront about it, but for heavens sake - was my complaint even read ? I am pursuing further action and reporting this to the NCT for investigation. If it takes them months to revert, I am sure it wont be different as as this stage we dont have full use of our service in any event. Your response, though much appreciated, is very unhelpful and inadequate as it depicts exactly what I complained about. I welcome any referrals to a individual on management, or better, legal department to have the issue discussed as we are making payments on a service we can not make use of. In the alternative I welcome contact from the any of the above individuals in order to mitigate, and possibly mediate a debacle on our hands. This has to stop! Its any consumers rights. Irrespective, thank u for the courtesy of a response. I shall await further contact ad to whom I can contact, or expect contact from. Regards, Laetitis