Unsatisfied Customer

Good day, I had an issue with my DSTV account, someone did ***** on my name and took 2 price lock decoders with my name and in the process on my side the decoder was blocked..I went to Randburg for assistance and sent countless emails so that I could be helped. After my 1st Hellopeter review I started getting feedback and my decoder was opened and I asked what's going to happen to the account,I was told it would be flagged as a ***** account. I am extremely angry and disappointed that I still have the same account and since there was ***** done debit dates were changed and all, I was under the impression that I'll get a new account but to my surprise I still have the old account with info that the ********** used and I did write an email to multichoice but till today no response from them. This thing has been costly for me but I can see that I will have to go to their offices again to rectify their mistakes because they are the ones at fault here not me but I feel I am not treated fairly as a customer. To be honest I really want nothing to do with DSTv they do not know customer service and customer satisfaction. I wouldnt even recommend them to my dog their service is poor.