Unsatisfied customer again

I am so fed up with Multichoice (DSTV) it's not even funny. I just called to cancel my subscription and they told me that the account holder has to contact them himself. I told them that when we want to do an upgrade or downgrade they assist me with this matters so what is the difference, and the lady could not answer me.

I then requested to speak to a manager and they placed me on hold for about 5 minutes, then she came back informing me that the manager does not take calls "WHAT THE HELL ARE THEY THERE FOR THEN IF THEY CANNOT TAKE CALLS?"

Then I was informed that I need to go the the nearest Multi choice center that is about 100km away from where i am situated, are they gonna reinburse me for my petrol and time wasted there.

We are currently on DSTV Compact and we watch the same **** over and over and over again. We do not want to upgrade to Premium as it is to expensive, we just want our subscription CANCELLED WITH IMMEDIATE EFFECT and an apology from the manager and service agent that answered my call today 06/04/2019 at 09:15