Unsatisfied customer

Multichoice/DSTV has billed me incorretly for a service that I have not used.

According to Multichoice/DSTV I have activated a decoder on the self service platform of which I did not do. I am being charged R1411.55. This is a huge increase from my monthly premium of R479.

I called on the last day of March and they insisted that they cannot assist me with my issue. Upon my mom visiting a DSTV contact centre today, 3rd March to clarify the issue as I am hospitalised, she has been informed that I personally need to go to their Randburg offices to resolve the matter.

I still state that I pesonally as the account holder have not activated any other services on my package. My account has now been disconnected and they state the amount due is now R1009.00 after calling again today, 3 April 2025 hoping to be assisted but was informed that all team leaders are currently in a meeting, only for the agent to then state that she has spoken to an available team lead and advises that the issue be escalated to the finance department and I should give them 24-48 working hours to come back to me.

This is completely wrong and I refuse to pay for a service I did not use.