Unsatisfied customer

Good day this is my second time complaining yet again about dstv agents,guys what's really going on because they all seen to give answers from their heads and don't follow protocol. I was offered a 2yr contract to pay less of which I thought it was a good deal,I was told I could cancel it anytime but me cancelling would have a R180 penalty, ok I understood because I had no intention of cancelling, now since beginning of September I was away and did not pay as it would have been a waste of money when no one was home watching, I come back to a high bill,tried contacting the agents via chat asking and was told the contract was canceled, I asked who have them the authorization because I was never contacted to ask if I want to cancel,ok the agent Apologized and said the system canceled it and they will reverse it.Unfortunately that was not done,day later I spoke to another agent she tells me that I'm currently subscribed to family package that's why my bill is high of which I'm not even on that package!!! Next day tried again and another agent said they won't cancel that amount I should pay,Dtsv people I'm really disappointed truly speaking and your staff is really *********** and don't know how to do their jobs!!!