Unsatisfied customer

I was on maternity leave last year. And I didn't receive a salary from work. My account was disconnected because my debit order didn't go through. I phoned DStv to reconnect when I recieved my UIF and I told them I am on maternity and the debit orders won't go through because I am not getting a salary. In November they tried to debit again and obviously there was no money to deduct. They never disconnected my account and lft it on for the whole month. In December they tried again to debit a 1600 for the 2 month which it still could debit.

My problem is why didnt they disconnect my account in November when they couldnt debit...which they usually do when no payment is received. Now they want to Bill me for 2 months. It is not my responsibility to let them know to disconnect.

I. Sorry but I am not going to pay for the month of December.

I would like someone to please get back to me.