Unsatisfied Consumer

My problem started a 2 weeks ago when my wife got a phone call from dstv saying there is a price lock deal with an Ultra Explora on the Compact plus package for R670 a month. We took the deal.

Before that we were on a family package. Two days before they phoned us my wife claimed a reward(one month free on the Compact package). The installer came to install the new device(ultra explora) good and well. We were suppose to start paying R670 this month. They did put us ons the Compact plus package.

On the 1st of May I was put back on the Compact package and yesterday Multichoice deducted R606 from my bank account for who knows what and on their app it says that im still R469 due today.

I was on the phone with them just know for about an HOUR. Wasted R200 of Airtime and my matter is still not resolved. This is poor and unsitisfied service and we are disgusted by how this matter is handled.

Multichoice how can yuu deduct money from me for a service that I am not in use of?