Unsatisfied / Bad Service

Dear Peter,

I have been a loyal customer of DSTV for many years, i cancelled DSTV for about 2years as i was in the process of buying another house and moving , when i reconnected my services last month i actually regret it , i paid the amount i had to for reconnection and for the package selected i called on the 22nd to add the indian bouquet which they did , i called a few days later to cancel and the gentleman i spoke to said i should pay R67.00 and it will be from the 22nd until the 30th april as they cannot just disconnect a package. yesterday i got an sms with the disconnection of my services , when i called in on Friday they where offline for almost the entire day. i then called the call centre last night to ask why is the premium so much and the lady mentioned that the indian bouquet is connect as well as the selected bouquet and the new reconnection fee, they disconnected me due to the payment date being the 1st , after 2 years of not having it i do not remember all the information when i updated my details with the consultant her never asked me if the payment date should be the same or can they change it , the call centre agents are rude and do not listen to the customers. ALL CALLS ARE RECORDED they should pls go an listen to the calls. i am very unimpressed with the way agents speak and they make you feel as if DSTV is doing you a favor we pay for a service,, this is the reason so many customers choose other services oppose to DSTV.