Unsatisfied and angry customer

‪***‬ I'm writing this on behalf of my mother since last year in October her explora was malfunctioning.

She than took it to the multichoice agency where they indeed confirmed that it was damaged, and advised her to call the insurance cause they can see that she insured it.

I called the around October 2024 and acknowledged receiving the email but nothing has happened, so in January I called again they also acknowledged that the claim was made three months ago.

But to date my mother hasn't been assisted even though every month she's paying for the insurance that can't assist her, tried writing an email again last week they responded by they'll get back to me within 24-48 hours, now it more than 5 days still nothing.

My mom is a pensioner so I opted to writing to hellopeter cause the insurance is reaping my mom her money, cause even now they don't communicate nor has she received a new explora yet she's still paying