Unsatisfactory service received from DStv multichoice. The service is very pathetic to say the least

I am a very dissatisfied client who has his account disconnected more than 4 times within a week for no apparent reason I have been calling the client care ever since but non of the consultants are giving the reasons for my account being disconnected instead they all tell me the same reasons that my account is up to date and yet they can't seem to understand why it has been disconnected. Instead they keep promising to escalate my incident to the billing department and they say I should expect a call from this department within 24 it has now been three day and there is still nothing instead they just keep on suspending my account for no apparent reason. Can someone please attend to this incident as I am now getting very annoyed and frustrated of the *********** and horrible service that I keep getting from multichoice. At this point I am even considering to disconnect my account permanently which I will do if I do not get any response or attention within the next 12 hours.