Unsatisfactory service levels

0707/2020. With all that is happening in our country in relations to the Covid 19 Pandemic , It comes as a shock that while we are on level 3 and most businesses are fully operational , DSTV maponya mall outlet had 1 payment till working. Despite the long Queues , only 5 people are allowed into the store . Technical team had more than 5 people working on component sales, technical queries , insurance queries, replacements etc , The queue was not that long although I admin this takes longer however to have 1 teller working with payments and still be plagued with electricity tripping and the system taking almost 30 minutes to be operational after the electricity has gone off . I suggest that management do something to up their game . Staff is idling and taking their own time , no sense of urgency whatsoever . I work in the service industry and I cannot sit back and look at this happening as if the service is for free. In SA we pay for literally everything (tax inclusive) . I would appreciate for people to acknowledge that we all have responsibilities and we also work , one way or the other . My being there and having to take over an hour just to make a payment whereas on 2 accounts I have been to the Mabaleng outlet and the service was beyond and above expectation . This has to be addressed with the utmost of urgency and measures must be implemented to speed up their processes .