Unsatisfactory Service from the Call Centre Agent

Hi,

What a disappointing Service from Multichoice. I called in (05/06/24) to query my package and I spoke to a Call Centre agent (I won’t mention her name) and she promised to get back to me with 24hours for an update and I asked her for a reference number and said there is no reference number, I should quote her name if I have to follow up. To my surprise when I called DSTV again on the 07/06/24, I learned that that lady did nothing with my query and she did not even place any notes on the system. I had to log another query which I’m still waiting for a callback/update from them.

My query is very simple as I wanted someone to confirm to me, how was I given a “contract” without my permission.