YF
Yves F
1 reviews | Active since Jan 2012
26 Mar 2021, 09:04
Unsatisfactory service from DSTV.
I have been struggling with a basic issue of not being able to enable my PVR functionality on a Holiday home swop. Even though I am an Xtraview client, DSTV agents are unable to solve my problem. I have exercised all options without any luck. I personally believe that the avenues of support are terrible. There should be a complaint line or mail that you can escalate to. Shocking service!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Mar 2021, 10:16Hi Yves,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2021, 10:16
Official
Hi Yves,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
YF
Yves F's updateReviewer Update
26 Mar 2021, 11:07Thank you. I await your response. My only other alternative is to cancel my subscription as I am paying for a service that I am unable to use, due to DSTV.
YF
Yves F's update26 Mar 2021, 11:07
Reviewer Update
Thank you. I await your response. My only other alternative is to cancel my subscription as I am paying for a service that I am unable to use, due to DSTV.
DStv (MultiChoice)'s replyOfficial
26 Mar 2021, 21:40Hi Yves,
As per our telephonic conversation, your query has been resolved.
I apologize for the inconvenience and the wait.
Kind regards
Ntando Bakubaku
As per our telephonic conversation, your query has been resolved.
I apologize for the inconvenience and the wait.
Kind regards
Ntando Bakubaku
Best regards,
DStv (MultiChoice)'s reply26 Mar 2021, 21:40
Official
Hi Yves,
As per our telephonic conversation, your query has been resolved.
I apologize for the inconvenience and the wait.
Kind regards
Ntando Bakubaku
As per our telephonic conversation, your query has been resolved.
I apologize for the inconvenience and the wait.
Kind regards
Ntando Bakubaku
Best regards,
YF
Yves F's updateReviewer Update
27 Mar 2021, 09:345 stars to DSTV. After my complaint I had a call from DSTV from an extremely helpful gentleman who kept me updated throughout the process until my ongoing problem was resolved. I am really satisfied with my latest interaction with them and the individual who assisted me. Thank you DSTV for the turn around service. This has changed my mindset to 100% positive. As a recommendation I would suggest that DSTV provide an email address that people can send such concerns to instead of having to publish on a national platform. Thanks a mill.
YF
Yves F's update27 Mar 2021, 09:34
Reviewer Update
5 stars to DSTV. After my complaint I had a call from DSTV from an extremely helpful gentleman who kept me updated throughout the process until my ongoing problem was resolved. I am really satisfied with my latest interaction with them and the individual who assisted me. Thank you DSTV for the turn around service. This has changed my mindset to 100% positive. As a recommendation I would suggest that DSTV provide an email address that people can send such concerns to instead of having to publish on a national platform. Thanks a mill.