Unsatisfactory Service

Here we go again, I still haven't received my Ultra Explora decoder from Multichoice this after i have called numerous times over and over again only to be told that the issues has been escalated.

The funny thing is that they still debit my account every month and i DO NOT HAVE THE DECODER NOR THE SERVICES THAT COME ALONG WITH IT.

Is that even legal to do in terms of consumer rights and services. I really do not know anymore what to do.

I have suffered a lot emotionally and psychologically, the up and downs of this issues has really taken alot from me .

Its been 3 months now and nothing has been done. The only thing thy do best is to call my number and when i answer they drop the call, i guess that should work in their favour when audits are done as they will say "Here are the records ,we have tried contacting the customer with no success".

I also enquired about cancelling the contract and some consultant told me they will charge me R180 and im confused as to why they would do that, since i do not have the device nor the services and they have been taking my money for 3 months.

I need help dealing with this matter .It's long overdue now.

I am just a customer and I don't even know the courier company they use.They should intervene as the service provider to gind out what happened to my decoder that I still pay for even though I don't have it.