1 reviews | Active since Oct 2012
Unsatisfactory service and continued incompetence
I am completely FRUSTRATED and at my wits end with this company. On Saturday (27.06.2015) I called to have my DSTV reconnected AGAIN, they apologized said it was something to do with my account and that it will be sorted out and reconnected my services. I AGAIN had to call on Sunday (28.06.2015) and again the reconnected the services, I told them that there was no money outstanding as I had paid for the WHOLE YEAR IN ADVANCE. Then AGAIN i was disconnected on Wednesday (01.07.2015)and had to call them to reconnect, I was told that they had charged me re-connection fees in error and will have this corrected. I AGAIN CALLED ON SUNDAY (05.07.2015) AND \APPARENTLY SPOKE TO A TEAM-LEADER/MANAGER (BUT I CANT BE SURE BECAUSE THEY ARE FULL OF LIES) AND WAS PROMISED TO BE CALLED BACK BUT THEY NEVER DID ALL THEY DID WAS RECONNECT MY SERVICES. NOW THIS MORNING ONCE AGAIN MY SERVICES ARE DISCONNECT AND I REALLY DO NOT KNOW WHAT TO DO WITH THE INCOMPETENCE THAT IS MULTICHOICE."
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and all adjustments done to bring the account to correct balance.
We confirm that your service is active and your account is reflecting a credit balance of R36.14.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and all adjustments done to bring the account to correct balance.
We confirm that your service is active and your account is reflecting a credit balance of R36.14.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert