DS
Divhani S
1 reviews | Active since Jan 2021
19 Jan 2021, 09:29
Unsatisfactory Service
The Service with Dstv has been appalling to say the least.They recently sold us the price lock Explorer and told us there won’t be any additional charges but hey they have been debiting our account of amounts we don’t know about.Right now they have stopped our account say we have not yet meanwhile we use the debit option we are without TV as we speak all because they sold us this price lock nonsense.What an Inconvenience and they service so below par to escalate an issue takes 24/48 hours what am I expected to do in the mean time ,their service is really bad,I am not impressed at all.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Jan 2021, 09:38Hi Divhani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Jan 2021, 09:38
Official
Hi Divhani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DS
Divhani S's updateReviewer Update
19 Jan 2021, 15:05How long should we wait for you guys to get back to us? That time we do not have access to television because you have suspended our viewing my number is *** you guys really don’t take us serious
DS
Divhani S's update19 Jan 2021, 15:05
Reviewer Update
How long should we wait for you guys to get back to us? That time we do not have access to television because you have suspended our viewing my number is *** you guys really don’t take us serious
DS
Divhani S's updateReviewer Update
20 Jan 2021, 10:16Thank you so much Sir I would like to commend you for your excellent service,I wish everyone at the Dstv could take a leaf of your book.You listened to me and showed understanding that is what I needed and you gave a clear explanation of what was going on.I can now safely say you have restored my faith in you thank you so much for a mistake well corrected.
DS
Divhani S's update20 Jan 2021, 10:16
Reviewer Update
Thank you so much Sir I would like to commend you for your excellent service,I wish everyone at the Dstv could take a leaf of your book.You listened to me and showed understanding that is what I needed and you gave a clear explanation of what was going on.I can now safely say you have restored my faith in you thank you so much for a mistake well corrected.