Unsatisfactory service

I was contacted by the call centre yesterday with regards to my payment. I told the lady that I'm travelling on business and scheduled to be back in Johannesburg this morning therefore they shouldn't suspend my account. She said that I still have 2 more days which was fine as I was going to make payments this evening. Little did I know that I my account was disconnected. I have never missed payment and yet the service I have received thus far is appalling from Multichoice. I tried using the on-line facilities and to be honest they are not user-friendly. When you call you can hold on for such a long time and at times get cut-off. Their SMS option does not really work as effect as they claim that it does. Some of my channels are not even working and the second view is not working yet I'm paying for full dual view. I'm so annoyed.