unsatisfactory service

On the 27/01/2018 at 10h01 I received a call from Dstv Promotions as a response to my text (Explore) as I wanted an Explora. I added the exact date and time because I am hoping the "this call is recorded for quality purposes" will come on handy in helping me with my plea. I have already written in to Hello Peter and Dstv said they would get back to me to no avail.

In this call you can hear me asking them to upgrade me to CompactPlus after I asked them to do a "change of ownership". They asked me to go to the nearest Multichoice which for me is Maponya Mall. I dont know where exactly the mishap happened because I am still paying for CompactPlus prices but can only view Compact channels. I called in to Explora and they told me they couldn't reverse the price lock plan that I am on. I REALLY do want CompactPlus may they please reverse this action and fix it. Im losing money and im unsatisfied with their services.