*********** unsatisfactory service

I am still waiting for my credit of R 122.00 which I was granted immediately being a pensioner. I have spoken to 3 different representatives and all 3 have a different story. They can see the credit but cannot advise when I will receive the credit. The first lady I spoke to Ayanda Magwaza said it would be immediate. How can 3 different people not know how to solve this problem and assist customers and merely say sorry they made an error ?? I cannot sit on the phone for hours trying to resolve this complaint. I would like a competent representative to call me with an answer urgently. ID *** my contact number is on their system.