PK
Portia K
1 reviews | Active since Jan 2015
27 Jun 2015, 22:21
Unsatisfactory movie watching experience
I was watching a movie tonight 27 June Saturday, The Movie started at 20:00 and 20 minutes before the end of the movie DsTV switches to ads (21:25) and never bothered to return to the movie, just adverts for 20mins before the next movie is to start!!! Do I pay to view half movies? What is the point of watching a movie if DsTV is going to cut it off just before the end, totally unacceptable!!! Disappointing, unsatisfactory experience
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Jun 2015, 10:09Hello Portiak72,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns and have escalated your complain to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns and have escalated your complain to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply29 Jun 2015, 10:09
Official
Hello Portiak72,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns and have escalated your complain to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns and have escalated your complain to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert