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Mandlenkosi Mbongeni Nkabanhle Nxumalo
1 reviews | Active since Oct 2020
01 Oct 2020, 18:09
Unsatisfactory customer with Multichoice
I'm having problems with Multichoice, I'm not getting the service I require and the agents are not helping me at all. I was trying to down grade one of my decoders from compact plus package to a family package and they don't come back to me to inform if the problem has been resolved or not. I tried to downgrade my decoder from as early as may up to now my problem has not been resolved. So I need your help in resolving this problem.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Oct 2020, 19:14Hi Mandlenkosi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Oct 2020, 19:14
Official
Hi Mandlenkosi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Oct 2020, 01:05 Hi Mandlenkosi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. Due to a technical glitch we were unable to process the downgrade immediately. However, we have escalated to the technical department to process the downgrade, with in the next 24 hours.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. Due to a technical glitch we were unable to process the downgrade immediately. However, we have escalated to the technical department to process the downgrade, with in the next 24 hours.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Oct 2020, 01:05
Official
Hi Mandlenkosi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. Due to a technical glitch we were unable to process the downgrade immediately. However, we have escalated to the technical department to process the downgrade, with in the next 24 hours.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. Due to a technical glitch we were unable to process the downgrade immediately. However, we have escalated to the technical department to process the downgrade, with in the next 24 hours.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,