Unsatisfactory customer service

My heart is filled with disappointment that I have to resort here again to solve my grievances.

I paid for my data on Monday but till today I haven't received my allocation. I have called through out the week but still nothing. I was told it will be allocated today by 16:30 but till now there's nothing.

I have spent over an hour on calls with call center agents who put me on hold for over 10 minutes whilst busy chatting with colleagues. Zizipho said she was getting her supervisor and put me on hold, after 2 minutes when the call resumed she was busy laughing with her colleagues. I had to drop the call and call again.

I am disgusted by Zizipho's behavior..when she went for an interview she vowed to help each customer but today she laughed instead of helping resolve the issue.

I am still without data even though I have paid for it.