Unsactioned charges

<p>I bought a PVR decoder to replace my old Compaq decoder that eas giving problems 03 October 2016. We struggled the whole week with the call centre to try and get the PVR to work. In the end I had to go to the a local dealer who also couldnt help me. eventually I went to the Century City walk in and my smart card was replaced. We told the agents on the phone that we did not want the PVR service activated. Now my account has been suspended for arrears because there was PVR services charged that I did not want. We are also not longer recieving account statements through the post to alert me. since I have the PVR I am no longer able to to view my upcoming programes, I had called the call centre for this and was told that I would have to get a technician(at my cost) to upgrade my satelite connection. I decided to leave this till i had the funds available. At this time i noticed the arrears notification but it would later clear and assumed that this problem would also go away with i get the technician. this morning i woke to a suspended account. I tried calling the call centre and spoke to mr lord Mokemane who told me that the arrears on my account is due to my PVR service charges. i told him that we told the call centre agents when we got the PVR that we did not want the PVR service and that he could check the calls and he would hear just that. his reply to me that there was no notes on the system to say we dont want PVR. I insisted that the helpline calls be checked because we did not want the PVR service. He then said I didnt pay in Jan or Novemeber to which I told him I pay every month From the ATM. To which he rep**** that this is not my account but my mom's. My mom is elderly and I handle her bank accounts and all other accounts. by this time I realised that this call is going nowhere because the agent is not undestanding my problem. I asked to speak to a manager but was told he( Marvin Williams) was busy on a call and would call me back. Its been more than an hour now. my mom is old and cant walk around much her DSTV is her best friend. she has been calling me every hour since I came to work to find out when her TV will go on again. PLEASE PLEASE HELP</p>