Unruly call center agent: Phumla of pretoria call center

This evening 14 May 2016 around 18:02 I called Pretoria call centre on *** requesting to be assisted with regard to upgrading from compact to premium since its a serious indoor weekend only or rather unfortunately my call was picked up by this UNRULY LADY call centre agent who introduced herself as Phumla and from the first few seconds of her assisting me I could gather that she was not willing to assist me hence she kept interrupting me while was busy trying to explain certain things to her, her approach towards me was unwelcomed at all, she made me feel as though am requesting something of which am not buying, bearing in mind the subscriptions I forward to multi choice on a monthly basis I felt that they are not wanted anymore due to service received. I requested her to forward me to service rating survey of which she didn't. I REGRET PHONING MULTICHOICE DTSV PRETORIA CALL CENTRE *** BUYING A SIMPLE SERVICE OF UPGRADING. HIGHLY DISAPPOINTED!!!!!! AM NOT SURE IF I WILL ENJOY THE CHANNELS I REQUESTED UPGRADE AFTER MY INTERACTION WITH PHUMLA PRETORIA CALL CETNTRE AGENT, I can't wait for my invoice date to request a downgrade since PHUMLA gave me the impression that PREMIUM is not my category.