Unresponsive about messed up account

<p>Last year I turned on DSTV to watch the Rugby World Cup. In a phone call to DSTV the day after the World Cup ended to cancel my account, the agent told me that my service would be disconnected within 2 days. My account was, however, billed for far more than that. I now want to turn DSTV for the purposes of watching the Olympics but my account is incorrect (R400+ due).</p> <p> </p> <p>On 30 July 2016 called the contact centre and the agent told me that my account has been active until April 2016 which is impossible since the service has been off and I have not been billed or notified of any outstanding billing at all. She said that she would retrieve the recordings from when I last spoke to an agent in November 2015 and get back to me that day.</p> <p> </p> <p>It is now 5 days later and I have heard nothing.</p> <p> </p> <p>DSTV seems to be an absolute shambles.</p>