Unresolved query since February 2017

My name is Mrs Reddigadu. We have an account at Dstv with account number ********** 8 for the past 13 years and this is by the far the most terrible service... last year in December dstv had a promo for December and January for a discounted premium package which we gladly accepted via SMS. We were called by an agent who loaded everything on the system. On the 27 November we paid our amount in for December of 589 and then I called dstv for amount to be paid for January viewing on the 17 December as I received an SMS for a lesser amount than expected and the consultant confirmed we had to pay 550 or so as we paid extra... our services had been on since... on the 2 Feb I received an SMS saying we short paid by R161.. and I then called in and spoke to Gabisile who went thru the account and picked up that the consultant didn't load my discount and she said they will rectify and I was given a reference number ********** 8-01.... ever since then every month I got the same SMS ... I (have proof on my phone )... and I called in every time and I was told it's fine I won't be suspended .... by all consultants...(calls are recorded ), so please check.... and after 9 months on October I get suspended , I called in and spoke to Thabiso and I spoke to Zane who verified and said they wil get supervisor to investigate and I will be contacted via email... I have one email from Thabiso that said I needed to send proof of payment for October which was not reflecting... ... a day later I was suspended again.,.. frustrated to the limit I asked to speak to a supervisor who was Joan... she took on query called me next day to say it will take a few days and she will call me back... to no avail nothing until 2 weeks later???(reference number ********** 8-I156(11/10/2017)).... I was then called by Partia from customer survey as I rated my experience as terrible and she assured me on the 13/10 all will be sorted and she confirmed my email to say she will send an email.... which I still await almost 2 weeks later... I never knew it takes dstv 9 months to resolve a query and further more as customer ivwas do badly inconvenienced as all my free min was used calling them... so because 2 weeks has passed I assumed all has been sorted but to my disappointment this morning my services suspended again.. with a msg saying that I have an amount of R261 due by the 31/10....??... I spoke to Sakhumuzi who calmed me down and said he will get a supervisor to look into... how much more people do I have to speak to for this to be resolved and dstv clearly does not value their customers and consultants are surely *********** in their roles as they need more training and they lie to customers..... I need some answers.... we pay for a service for in advance and it's so pathetic but we forced to stay on as dstv is the only good satellite service in Sa... but I think twice now... regards Mr and Mrs Reddigadu Identity number ********** 094 ********** 700541