Unresolved query **Bad Call centre services***

I recently purchased a s6 model decorder to replace a DSD1131 model , i call into the call centre on the 8th of June and spoke to Sthulilie she placed me on hold over ten minutes at a time to a point where the call disconnected after ~ 57min , decorder still not working . I called on the 8th of June , the consultant xolisa said he wont be able to answer my query and i must speak to a installer , i than queried by account which over time the outstanding balance increase by R20 , he placed me on hold for 59 min and counting ( I am on the line while typing this compliant ) , i call in on another line and this consultant whom i did not get his name placed me on hold for 14min and counting to look for a supervisor . On a third call i am speaking to thema who i refuse to be placed on hold , however i can hear more personally conversations being held .

SHOCKING , your should not wonder why your have so many customer holding at a time . Your services is terrible and still no one in DSTV including your digital team via twitter can assist me

i called from *** and *** if you want to listen to calls